Frequently Asked Questions

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at you@metroyouar.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at you@metroyouar.com. 

Shipping

Shipping time within the USA is typically 3-5 business days. We are currently experiencing delays due to COVID-19 so shipping might take up to 2 weeks. We thank you for your patience.

Shipping time outside of the USA is typically 7-21 business days. 

Uncategorized

If your phone is constantly getting notifications from your own TAP, make sure you placed it in the correct position on your phone.

For iPhones and Androids, move the TAP to the bottom of your phone.

If you have a Galaxy or Note, stick it on the top by the camera to avoid the device's scanner. 

Make sure you test out the placement before you stick it to the back of your device.

Please check our PHONE COMPABILITY before purchasing. Some older PHONES may not be NFC capable while others you TAP may need to their NFC on in the setting. 

For iPhones and Androids, move the TAP to the bottom of your phone.

If you have a Galaxy or Note, stick it on the top by the camera to avoid the device's scanner. 

Please check our PHONE COMPABILITY before purchasing. Some older PHONES may not be NFC capable while others you TAP may need to their NFC on in the setting. 

MetroTap is a small tag placed on the back of your phone that lets you instantly share your social media, music, payment platforms and contact info just by tapping your phone to a compatible smartphone!

The other person doesn't need an app or a MetroTap to receive your info.

The possibilities for MetroTap are limitless. MetroTap can be used by anyone in any industry to instantly share a customized, all in one social profile to people they meet.

Whether you are a student, artist, entrepreneur, model, influencer, athlete or photographer, MetroTap can help improve your networking and will leave a lasting impression on everyone you meet. 

MetroTap does NOT require you to pay a monthly fee!

MetroTap sticks nicely to all case materials except leather and some silicone. For these types of cases, we recommend either sticking the MetroTap underneath your case (yes MetroTap works through most cases!) or buying a MetroTap keychain instead.

For all other cases including placing directly on the phone, MetroTap is good to go!